I am applaud by the lack of service delivery from Discovery Life. Been with them for 7 years and wanted to revise my Life Policy. Called into call center and requested to see a local Discovery Financial Adviser. Was referred to Mr Shabier February who not only arrived 15 minutes late for the ...
Hi, my father has recently been placed on retirement, he has a life policy with Discovery for over 12 years paying monthly with the 10% increaser every year. Now when he can longer afford the policy they have told him that he must cancel the policy and he will get nothing out for the 12 years of ...
My father has recently been placed on retirement without warning, which means he has no income to continue paying policies, my thought is that after paying so much and for so long, that a company would look after a retiree. They have no problem taking the money for 11 years with each year the ...
I sent a request to Discovery life in dec 2010 requesting that they change my profile and status from a smoker to a non smoker, i was informed to sent through a non smokers disclaimer in Dec 2011. I did this on the 19th December 2011, & to date, after sending TWO non smoker disclaimer forms and ...
Its been 15 months of incomplete information, tasks not completed, actions not taken, incorrect policies and procedures, general lack of feedback - from broker right through to director. And through-out they try to blame it on the client - I am utterly frustrated by the arrogance... ...
My brother passed away in 31October 2012, he was insured by Discovery Life. In November 2012 beneficiaries faxed all required claims forms and were later informed (docs) were never received. On 24Dec 2012 we drove to their office in Sandton to hand all claims forms. We were promised it will be send ...