Well this isn't a complaint because of service but rather a very disappointed client. we took out a policy through a very helpful and patient though persistent novelty kekana... and we started seeing benefits as he promised :) now, I have a really big problem with the fact that disc insure has ...
On 3 October I phoned the call centre regarding a question why my payment for Discovery Insure went up. I couldn't get an answer why. I asked the consultant to investigate. Later the day I received a new policy schedule where the Vitality Drive option has been removed. After hours on the phone the ...
My husband was stuck with a flat tyre on the N1 near Cape Town tonight. He contacted the call centre for Roadside Assistance as it was dangerous for him to attempt a tyre change himself. The operator at the call centre could not "find him" on the system even though there is a DQ tracker ...
What an awesome company to deal with, the staff are always friendly, polite and eager to assist, no matter how small or complex the question. All the staff know how to treat a customer, WOW ...
I cancelled my Discovery Insurance Policy on 20th August 2013 at 16h12 (Ref 2971467872) and asked them to let the policy run till the end of August - as I had already paid for August in advance - and found out yesterday that a premium went off my account for last month (Sep) and this month (Oct). I ...
Overcharged on debit orders. Information not updated as requested... Nobody responds..the call centre pronises that all will be sorted out or that a manager will contact you, but it never happens! The DQ track hasnt been working for the past two months, again no one can explain why! I have made 8 ...