On 14 march 2013, i contacted Discovery to request a new Medical Aid Membership card. my surname had changed and i need a card that reflects this change. please note, this is not the first time i have requested a new card. i spoke to a gentleman who 1) assured me that i will receive a new card and ...
Hi My name is Phuti i have a problem with discovery, i was with them for three months and paid for those three months, my medical aid nimber is 417892801, according to them there was no waiting period for the chronic disease that i have, so they gave me the code b24, then Lancet claimed their ...
I called the Discovery call centre on two seperate occassions trying to figure out how my medical works and what the point is of paying a medical and still having to pay everything out of pocket and both consultants were not forthcoming with any information or help, the MAPS section on the bwebsite ...
Over a week ago I personally placed a claim into the outside 'Claims Box' situated on the door of its head office in Sandton, when I called today to follow-up they 'claimed' to have not received the claim?? How much more simpler could I have made it, I deposited it in the claims box right outside ...
So beginning of April I emailed them my GP to Specialist referral form (turn around time according to them would be 2 days) 5 days later I get a SMS back saying "sorry but your email was unclear, please resend" so I fax it to them 2 days later... And nothing... Not an email, SMS, fax, ...
I have a family member who needs to get to a hospital, we are currently sitting on the phone with discovery health and have been on the phone for an hour waiting to get through to anyone who can help us, it has music playing and keeps saying please hold on the line. At this very moment we need to ...