My son was born on the 11th of September 2012. When I added him to my plan, I was told I would receive a new card with my updated details and my son's name on it. I was told it takes 4-6 weeks however nothing arrived. I contacted Discovery on the 10th of January as I received a sms requesting that ...
Discovery has told me that I am not on the right medical aid plan to receive treatment for Crohns disease (which is on the PMB list) I was told I need to upgrade to a higher plan to fund the drug called Humira. I told them that I am happy to do so but they said I have to wait until the end of the ...
I lodged a complaint with Discovery on their line in Nov/Dec 2011, regarding their billing system, which ended up in me paying R5000 cash. The investigating officer by the name of Jacques took more than 5 months to advise me of the outcome of my query. subsequently to that I received a notification ...
Again, our son is penalised for a previously 'misdiagnosed' condition, asthma. He is currently suffering with ear drainage and thus requires grommet insertion. Despite the fact that he does not suffer from Asthma, we fail to understand how Grommets is related to Asthma. We require authorisation to ...
On Thurday the 6th of June 2013 My GP refered me to the Brenthurst Clinic Casualty where i was check by Doctor. who refered me to a Specialist surgeon. with my plan being the Key care he filled in the keycare specialist form and asked me to call the Contact centre to get a ref Number (specialist ...
I contacted Discovery to lower my plan a month ago and I still have had no feedback as to the progress of my request. I was sent forms to fill out which i did immediately and sent them through to be processed. I had to phone Discovery to get feedback and now they tell me that i filled out the ...