WOW!!! Well done to Janine De Bruin on the speedy response time and resolving my compliant Professionally and Effectively. I Called Dial Direct on the 12 March 2013 in regards to my Cash Back Bonus. In the afternoon I received a call from Janine advising me that she will be dealing with my query. I ...
I spoke to one of the call centre agents about what I regarded as breach of contract. I asked to speak to her supervisor an she then referred me (Tracy) who I assume is the supervisor there. Tracy, after advising me that the amended policy had been mailed to me, which I haven't received (I ...
I received an e-mail of R500 referral that was to be paid to me, also requesting my tax details for IRP5 form. I was not sure of this so I called Dial Direct yesterday afternoon approximately at 2.45pm. I spoke to Aaron, he told me to ignore the mail. I asked him why would they send me mail of R500 ...
I was involved in a motor vehicle accident 11 February 2013. Everything reported and registered a claim. Dial Direct appointed Indibano Autobody for the repairs. I contacted them on three occasions to find out when the repairs will be done but except for very rude service I still have had no answer ...
I called in to cancel my current policy due to change in insurance company and Nevasen was very helpfull with assisting with reviewing my curernt policy with Dial Direct and persuad me to reconsider. ...
Failzel was very helpfull in understanding my situation amnd without any fuss cancelled my policy as i requested ...