Agent was very courteous, an help me understand policy. And of course brought price down. More agents like him would be great for your company. ...
Hi I would just like to compliment the staff at Dial Direct who assisted me with handling the claim when my car was in an accident. The staff were friendly and efficient and always happy to answer my many questions. Thank you for your promptand expert service. Johan Greyling ...
Phoned 3 times today to add item to existing policy, rang until the telephone died. Eventually came through (approx 11h00 today) and their system was off!!! (for such a big company!!!). Said I must phone after 14h00. After complaining, promised they would phone me at 17h00, but till now (18h15) ...
I wish to add home insurance to my current car insurance Dial Direct decides to call me on good friday I take the call needing insurance, then they decide to put me on hold for ten minutes and then drop the call and no one calls back. I am sorry that is disgusting service! I will start shopping ...
Improved on monthly premium on dial direct insurance ...
I called Dial Direct a week ago to get my premium dropped as its been a year now and my car is decreasing in value. I spoke to Vuli who said the guys are busy with my account and he could not get me any anwsers yet. he called me today to let me know that my premiuim has in fact increased and there ...