Greeting I would like to launch a complaint against dial direct, for an event that occured saturday night 22H00 when my car went over a pothole and damaged my tyres. I then called dial direct and requested roadside assistance, and what i got was that my policy with budget was cancelled last year ...
Arranged for towing of my vehicle to be taken to incorrect destination. was unable to locate my vehicle for 24 hours. after leaving countless messages, and finally receiving feedback from her colleague - she promised to update me and confirm the location of my vehicle which she never did. i'm ...
I called the claim center on July 9 and registered my claim with Theo Samuels from Dial Direct. He asked me to take the car to the assessor on 10 July which I did. The Assessor, Pat submitted his report on 10 July and in less than 3 hours Theo called me with the authorization to repair my car! That ...
We have a third party approach dating back to June 2012. The file has been sitting with management for 3 months now waiting to be authorised. Staff and management do not return emails or messages. Today when I tried to contact them they cut me off 5 times. Will you only be happy when summons is ...
Quick and efficient and understood my requirements. ...
I have cancelled my policy in May 2013. July dial direct took off a payment from my account. When I phone and asked them to refund me they said I must send proof that the car was sold. Who does this work? It is my choice where I would like to go for insurance. WHEN WILL YOU REFUND ME??? ...