Reported laptop overheating on 7/11/13. Waited on 8th for technician since Dell has a 24 hour policy. No communication from them. Monday received call from Charlotte that technician will call that day. At 4pm Alan arrived replaced fan, motherboard and palm rest. After he left switched on laptop ...
Refusal to swap defective E6540 - approx. 2 hours old 1. I received a brand new DELL Latitude E6540 on Tuesday Nov 11 2013 at 17h30. 2. Switched it on, it worked and Windows began its configuration. 3. Switched it off after Windows was done. 4. Approx. TWO hours later I switched it on again. The ...
I purchased a Dell Laptop from Game in Boksburg. I have now upgraded the hard drive and re loaded the Windows 7 which was provided pre loaded upon purchase, only to discover that there is no product key anywhere on this laptop. I contacted Microsoft and was told that it is mandatory for this key to ...
I have owned a few Dell machines without incident. However the first Alienware that I purchase is the one giving trouble. I logged a call for the machine with their global help desk as that seems to be only way to every speak to a warm body. The fist call was made around 09H00 after completing a ...
I chose Dell for my new Laptop, which i bought in January, because of their promise of a ''Next Business Day On Site Service''. Although it cost me extra, i mistakenly took them at their word, because my Business cannot afford to be without this laptop for more than one day... So, my hard drive ...
I logged a service call with Dell on the 16th October 2013 as my Dell started getting undone at the screen base and the microphone stopped working. They went thru everything and after an hour I sent them pictures They then came back and said that it will be replaced as per my warranty next business ...