Good day! I dont understand but i had very bad service from your reservations and reception department when i called in to make a booking, and i wondered if this person is going to receive the very same attitude that i got from your employees. I called to make a booking and requested an invoice, i ...
My stay at your lodge was horrible to say the least. Firstly - I walked into a bathroom that had no toilet brush. I requested one twice, firstly by the porter who brought my ironing board and secondly by the receptionist, and was told by both staff that I would receive one. Nothing arrived. ...
Well I'm back at the City Lodge in PE & it is business as usual. After the last complaint on the 01st December 2012, where the Manager assured me this would never happen again, well it has. It is now the 20th April 2013 and I'm once again told that the food I want to order has to be paid for ...
I left a parcel at the reception to be collected by my brother in law, as I had to go board my plane, after staying there for three days, when he went to collect as advised from me he was told that the parcel is not there, how can something disappear by the reception where it was kept in guest ...
I booked in at Road lodge Summer strand on 02/04/2013. Room 130. Within 5 min on arrival I was harassed by scholars knocking on my door every couple of minutes looking for someone... I reported this to the front desk, and the only reply from the lady was the question "Are you a smoker or non ...
I have to make special mention of the 2 ladies at reception at 1:15pm on 1 April. Even though I was staying at the road lodge, they were kind enough to print my boarding pass for me. Its little things like this that leave a huge impression on me. I will stay at your hotel next time just because you ...