I have send a sms, i have called and pressed to be called back to no avail has somebody called me back. I just wanted to know much i have available with Capfin. Why is so hard to get assistance, i cant call and hold on the line its expensive. Please assist ...
I went to Pep on Friday and was called by a consultant. I provided my information and by Monday still no payment. I called the Call Center to find out how far the process is and was informed I cannot be assisted as somebody else is working on it. Seriously? You're ads are actually very misleading ...
Good day On Mon I called in to request for a settlement amount, Noma answered the phone and then interupted me by saying 'mam we having technical problems' and put me on hold without giving me a hold time and I held up to 5min and dropped the call, Yesterday I called and the agent coundnt hear me ...
I just spoke to your call centre about 20min ago and I just want the supervisor to listen the the conversation and tell me if thats they way you tought your agents how to talk to the customers. I called ealier to update my postal address and the agent was struggling to hear me, so we agreed that ...
The settlement amount that Capfin told was R8882.36 and I went to their Pep Stores to settle the amount, when I got to Pep they told me they cannot take all the amount as a once off payment and therefore I needed to pay R3000, R3000 and the R2882.36. On the statement that Capfin sent me it showed ...
I have settled my account in full and I have requested for a closure letter but no one is willing to assist me in this regard. When I owed them they called me every hour now they can not provide me with a simple letter. I need that letter as soon as possible, the Agent promised to get back to me ...