Mandy took two calls from me on two consecutive days, enquiring very anxiously about the claim that was submitted for tubing, a mask and filters for my CPAP machine. She treated me with warmth, gave all the details I needed to know, went the extra mile to follow-up for me and called me to update ...
I contacted the Bonitas call center on behalf of my father who is in hospital. I needed to confirm that various pre-authorizations have been confirmed by the medical aid. Ofentse was efficient and knowledgeable and preempted questions that I did not even know to ask. I have subsequently ...
I previously had trouble getting information on my benefits and was not assisted very well. I received a call back from Salome and she was a great help. She answered all my questions, made an effort to get the needed info to me and also made the changes necessary. It was a pleasure speaking to her ...
Musa gave me an excellent service, he turned my frustration to be a small hig-up by his sense of humour and professionalism. I nominate him for call-centre agent of the month. You go boy!!! Keep on being a blessing to everyone you help like you did to me. Thanks!!! ...
I am very disappointed in Bonitas for handling my medical aid account in this manner. i received an email from Bonitas on the 10th July 2013 stating that i owe them an arrears amount of R2294. The same day I sent them copies of my December, January and February payslips where our HR department has ...
I have so far written three separate e-mails to Bonitas complaining about their irregular deduction from my salary for a beneficiary who is now over-age and married. However, each time I only received query numbers and have not yet received any formal response from the medical scheme. I indicated ...