Mandy took two calls from me on two consecutive days, enquiring very anxiously about the claim that was submitted for tubing, a mask and filters for my CPAP machine.
She treated me with warmth, gave all the details I needed to know, went the extra mile to follow-up for me and called me to update me.
I was impressed and want to share such efficiency with the world.
You see, a telephone enquiry is sometimes impersonal and cold, but Mandy's warmth and caring disposition made all the difference.
She made me feel special and for that, I give her 10 out of 10. You go Mandy. Enkosi! I appreciate.
bless.
Robin
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