I phoned in to obtain a hospital pre-auth number Ofentse was courteous; patient and very efficient. He was professional throughout the call with a pleasant "I'm here to assist you" attitude... That's what I call SERVICE!!! ...
I would like to compliment Bafedile Hlahatsi for great service she provided on the 16th of October 2013. One of our staff members' child was sick and needed to be taken to hospital urgently. We however needed to sort out her arrears so her suspension could be lifted. It was only after Bafedile took ...
Just want to say "thank you" to Thabo for really assisting me in trying to get a underwriting decision sorted out for the member to get a auth for tomorrow. ...
I was diagnosed with stage IV cancer last year. I had to upgrade the plan I was on, as the oncology benefit wouldn't have covered everything (a cost of approx R10k extra pa). The first regime I was on did not work, as Bonitas refused to pay for Rituximab/MabThera - the superior ingredient in chemo ...
I would like to take this opportunity to say "thank you" to Bonitas. My wife was recently ill and needed a valve replacement surgery. She contacted Bonitas and got all the necessary information from Bonitas. Altogether, she spent about 17 days in the hospital recuperating. Thank you ...
After I complained about non-payment of a walking aid for my mother-in-law, Natasha called within a few days. I explained the problem and she looked into it. Apparently the Bonitas system did not show any claim, but the service provider issued us with proof of documents they submitted to Bonitas on ...