I would just like to say thanks to Jean Marie and her excellent service, I am a new member to Bonitas, have alot of questions and had some changes but Bonitas never once demonstrated impatience with my inquisition, thanks to Jean Marie who went the extra mile to help me change some details as well ...
Bonitas deducted money from my account for their contribution whereas it has always been paid by my employer. now they are supposed to pay me back and it's a struggle. they are telling me to wait 5 days for the money to be returned to me. I cannot wait that long as it is not my fault in the first ...
To my complaint since January 2013-5December 2013 this is what Bonitas Team reply on 15/1/2013, 29/4/2013, 26/9/2013, 10/10/2013, 22/10/2013, 12/11/2013 and 27/11/2013: "Hello charles47, We acknowledge receipt of your message. This matter has been escalated to the relevant manager for urgent ...
My partner is currently on my medical aid and he wants to terminate on mine and apply for his own medical aid. I have been a member of Prosano now changed to Bonnitas over the past 23 years, med no: 80505. I have left many enquiries on your website and till now an agent has not called. On Friday I ...
I submitted a claim after visiting a gynae on the 12/11/2013. The turaround time to resolve claims is 5 working days. Two weeks later (28/11/2013), I still had no response. When I contacted the call centre, after investigations and holding for long, they found the claim and said it was being ...
THABO MALULEKA OF BONITAS MEDICAL AID WAS VERY HELPFUL AND HAD A GREAT ATTITUDE IN ASSISTING ME IN EXPLAINING MY MEDICAL AID IN DETAIL GIVING ME ALL INFO REQUIRED. HE REALY GAVE THE EXTRA MILE IN ASSISTING. JOB WELL DONE! HE HAS PRIDE IN BEING AN EMPLOYEE OF BONITAS AND BEING A CALL CENTRE AGENT. ...