I ordered African Mango on the 9th July, and an "automated response" advised that the delivery was despatched on 10th July, (on the same day as the payment came off) - and that it would take 8 - 15 working days for delivery. Well, 15 working days is now up, and I am STILL waiting for my ...
I ordered a product in May for R768.00, after countless emails and follow ups I decided to demand a refund as I was told that parcels do go missing. It is now two weeks later and I still have not received my refund. I only get automated responses, why is there no call centre is this part of the ...
This is the first time that I have been driven to such extremes as to write an article about bad service - and it came as no surprise to me to notice that I was not the only person with complaints about BIOVEA. It seems as there is a definite pattern here, so let me share my experience: I had ...
Highly irritated with the level of "service" experienced from Biovea. Placed an order online on 23rd June - have been assured goods were dispatched on that date. They are however "unable" to give me a tracking number. The Post office is insisting on a tracking number - as they ...
I ORDERED 3 PRODUCTS (AFRICAN MANGO CLEAN AND LEAN AND RASBERRY KETONE), HOWEVER AFTER 20 DAYS I RECEIVED A SLIP IN THE MAIL TO ADVISE I SHOULD CONTACT CUSTOMS THEY COULD NOT RELEASE PACKAGE. I DID SO AND WAS TOLD THAT I REQUIRED A PERMIT TO ALLOW THIS GOODS INTO SOUTH AFRICA AND TO CONTACT HEALTH ...
I placed my order on April 11th and the goods were dispatched on April 16th, it is now May 16th and I have still NOT gotten my product nor any communication from Biovea since May 1st. It is completely unacceptable that I have been waiting for this order for well over a month now. Your website ...