We booked in a tumble drier for repairs. We have the paperwork and apparently a new owner took over the existing shop with all the machines in them. The machine disappeared and they are not taking responsibility. I phoned Adriaan the franchisor who said that they did not accept responsibility and ...
The owner of Bergen's is extremely helpful, but her staff is rude (Nadine), If I were Tanya I would've fired her a long time ago. I heard the way that Nadine spoke to Tanya while I was holding over the phone. When my washing machine was delivered for the second time, we were a little late to ...
Arranged the pick up of faulty LG washing machine and repair, (19/8) Four phone calls later resulted in no pick up. (I took it up with Adriaan, the owner). Eventually it was picked up on 28/8. Promised delivery on Saturday 31 Aug between 10 and 11. After another phone call, delivery was only done ...
We requested a tumble dryer to be repaired We called repeatedly, eventually, were told that the drive belt was broken, later we were told that the motor was also burnt out & this too needed to be replaced Machine was delivered back to us faulty, it was not heating We were now told that the ...
Without even going into details, this is now the FOURTH time in a row that I have been told that my washing machine will be picked up and guess what, NOBODY shows up, no phone call to inform me, they just don't pitch. They were supposed to come yesterday, this time round they didn't even call to ...
We brought our TV in to be fixed about 3 months to Bergens, 3 weeks ago our TV would not switch on again & because the job was still under guarantee we took it back to check if it was the same problem. In the 3 weeks we have not had one call back- I have phoned numerous times & they just ...