This is the second time I have lodged this complaint to Autopage regarding their Billing system. Why am I not informed of pending out of bundle rates on sms any longer. Now they want to throw their procedures and policy book at me, when I ask a simple question and which would warrant "a we ...
On the 19th of November, the Autopage courier came to pick up my phone. Weekly I call and I speak to a different person all the time that tells me there are waiting for a credit note for my phone!!! I'm self employed and I have not had a phone for so long, the amount of business I have lost, ...
I used my cell as a wifi hotspot for my laptop. On the 10th of September Autopage called to say there was excessive data consumption on my account - 3GB, R5000 ex vat, (the call impressed me, good service). I then queried what the data consumption was for. I received a URL report to try establish ...
This started a month ago around the launch of the iPhone 5S when I requested one from the upgrades department. There was no waiting list available as "it was not loaded on the system". Then I was told that they are unsure whether MTN will be offering deals for the 32GB handset, even ...
I have queried a billed "transaction" on my October bill. I have asked for the URL information wish was provided after a long struggle! With in the email that provided me with the URL information they said that the billing is correct and that I am liable to pay the bill. But on the URL ...
I have had my account with Autopage for over 10 years. In 3 months (July, Oct, Nov) my data bundles (2 data cards) ran up a cumulative bill of over R25000 and we cannot figure it out dispite 2 techies doing virus checks and finding nothing! I queried. Network says I'm liable for chgs. I instructed ...