On 8Jan I logged a ticket because for countless months I have been shaped to 18.8% Download (i.e can only use 18.8% of bandwidth of 4Mbps Uncapped Bundle package, excl Youtube, YT has priority so I've been told). The call was logged in order to get an explanation on why and what this 18% shaping is ...
I upgraded my uncapped ADSL package from a 4Mbs to a 10Mbs package on 22-01-2014 and paid a pro-rata fee for the rest of January 2014. The following day my line sync rate via the Afrihost (AH) online portal showed 5Mbs. I queried this and AH said they had synced my line to 10Mbs and that I should ...
There was a problem with Afrihost's DNS service which resulted in our website being off-line for /- 18 hours. The issue was escalated to Warren, the support manager. The problem was resolved, but no exact reason given for the service failure. We require this feedback for internal risk management ...
Last week Monday one of my clients websites went down, for no apparent reason. Now I have always been a huge fan of Afrihost service, adn told my client to host their new website through them which they did no questions asked. It really starts to make me look bad when my clients website was down ...
I reported problems on the19 Jan. I have phoned regularly nearly every night to try and gt problem resolved. No action has been taken. I tried to speak to a supervisor tonight. too busy to take my call. I was told that Afrihost would resolve all my problems. this has proved to be wishful thinking. ...
I've never had anything negative to say about Afrihost till now... I rely on my mobile internet bundle for my work (graphic design). Since I switched over from 8ta to Afrihost mobile data I've been quite happy until this month when I discovered that my data top up has been delayed from the 25th to ...