Over the last two - three days internet speeds have dropped substantially. Prior to advertising and growing dramatically the service levels were great. Now they are shocking. The calls I logged about this problem have gone unanswered for the last 16 hours... They also seem unable to manage Telkom ...
Afrihost manages my ADSL connection totally. I reported a fault more than a month ago and have called numerous times to desperately get answers. Unfortunately all I get is promises and SMS'S wanting service ratings. Despite me giving the worst rating possible, I still get absolutely no response. It ...
We have a 10 Mbps capped internet connection from Afrihost. They manage our ADSL line and supply us with 60 gigs a month. This morning the Internet service is terrible, We are getting about 0.4 Mbps where we usually get 8 Mbps. This isn't the first time that this is happened. I called them but ...
What really stands out is their customer service in an age where it seems to be forgotten too easily. From when i signed up with them the service was direct and efficient. They also provide great extras like giving me 5GB just because they value their customers (by the way, 5GB is almost 90% of my ...
I was trying to configure my roaming WiFi from my hotel room last week. After logging the call via e-mail I got a password but it had a stray character in it. I tried to login a few times but got errors. Afrihost then phones me on my cellphone to say they could see I was having problems. They ...
Just want to pop in a good word and express an error in terms of my judgement publicly. I had been with Afrihost in conjunction with Telkom since August 2012 when my siblings and I decided to cross over to a mobile network in February 2013. We were not pleasantly surprised by the service, data ...