I live and work for long periods outside of South Africa, currently in Dar es Salaam, Tanzania. I had a short break during after the Easter and saw a letter/bill from ADT Security which stated that I was two months behind on my payments. This was strange because always I pay my bill for a year (in ...
I have had small issues with ADT in the past, the general late response time, sending out a patrol car without phoning first (not ideal when you find somebody in your garden without notice... both sides could end up in a disasters situation, this has happened previously). the complaint: due to ...
I HAVE BEEN TRYING TO PHONE THEIR CALL CENTRE AND WHEN I EVENTUALLY GET THROUGH EITHER THE PHONE JUST GO DEAD OR I DON'T GET TO THE RIGHT DEPARTMENT. THE HELP DESK IS NOT USER FRIENDLY AT ALL. I WANT TO CHANGE OUR ACCOUNT DETAILS, WHICH WE HAVE SENT OFF ALREADY ON THE 1ST OF MARCH AND WHEN I SENT ...
I have requested a quote on 13/3 for some work to be done, I paid the money for the quote on 19/3. Everyday I phone to find out when the work will be done, everyday the say someone will phone to make an appointment. Yesterday I spoke to Michall Wittel she said she will phone me back before close of ...
I had an alarm system installed in the business premises during the course of 2012, however the business failed, hence I had not occupied the premises, and had to give it up. I am not in use of the alarm system. I have requested to the contract cancelled and have not received feedback to date. I ...
I see this in not the 1st complaint about ADT neglecting to cancel the debit order after cancellation of the service. This is is abuse of the collection rules, maybe we must all lodge complaints with the Reserve Bank and PASA. Now try to find ADT on the phone or by email to have it rectified. ...