I reported ADT on HelloPeter on Friday 3 May, for not sending me copies of invoices as promised, and also for cutting off my call a few times. I was contacted that same afternoon by a gentleman whose name I cannot recall. I was promised that I would receive the invoices the following Monday, as ...
I made a HelloPeter report a few weeks ago with regards to ADT charging me for a call out that they promised would not be charged for. They then, without any authorisation, took the funds from my bank account. I have checked the contract and it states they may take monthly services charges from my ...
My alarm's not functioning properly. I therefore have to call the call centre to get someone out to fix it asap. After repeatedly trying, I cannot get through to an actual person. Every time I call there's a different procedure, it either just rings, or I get a menu or I get asked to press 1 to get ...
I had a bad experience with a technical person from the call centre. I want to report this the next day. Do you think it is possible to get through to a technical manager? Never. Tried this morning - no luck. Tried again this afternoon. Still no luck. I gave my details a number of times, the last ...
I cancelled the security contract with ADT Security in writing and I gave due notice. I sent the notice of cancellation per fax and e-mail. They deducted money from my Bank Account despite the cancellation. I wrote them an e-mail on the 2nd May 2013 complaining about this and they did not even ...
I am a business customer and for the last 4 months I have been struggling to get someone from customer services to send me copies of invoices. I have called the call centre on numerous occasions (0861212500 selected OPT5) and left my details so that someone can call me back and to date I have not ...