I contacted ADT on the 25/04/2013 to report a fault on my burglar alarm system installed by them. The agent arranged an appointment for the 27/04/2013 at 9:30am and emailed confirmation with a reference number 250413-966. On the morning of the 27th the agent did not arrive and multiple calls to his ...
I have been struggling to resolve a billing issue (I am charged for hardware - which was clearly an error made by the sales team). In order to close the deal with me they waived this additional cost associated with providing the services. Then after the completion of installation I received a bill ...
I received an invoice of R899 from ADT, Tshepo Ramazala explained on 13 February 2013 that it was for a call out fee, I then explained that this was a mistake as the unit installed had never worked, that is why a technician was called in every week to fix it, he then said he will investigate and ...
This is the hole ADT left in my ceiling [URL Removed] ADT tell me they're only willing to pay half the repairs because it was installed 3 years ago. I only noticed now because it was installed behind a built in cupboard. I guess your installer figured this would be acceptable workmanship because it ...
We received a text message in February 2013 advising of an increase in fees. I contacted ADT advising that we were in the process of obtaining quotes from another Security Company in the area to. I received a call from ADT assuring me that they will relook the increase and I eventually receive an ...
I have been contacting ADT since last monday requesting outstanding invoices so I can make payment no response via email telephone fax. I am not paying ADT till I get invoices when you see that I have not paid you for a while give me a call as I have left about 20 emails and messages for someone to ...