I was called in Dec 2013 to renew my contract with 8ta, i said i will call in Jan 2014. I called today and no one is willing to help me, referring me to a store. I have spent over 40min on the phone with various agents, phoning all the numbers they give me and being transferred form pillar to post. ...
In short, the Samsung S4 I took out on contract during May 2013 suddenly had a swollen battery in December 2013 . The swollen battery caused the back cover to bend and the screen in the front to be pushed out. It is my solemn belief that this definitely damaged the hardware, as the phone then ...
I had this conversation with numerous Telkom Mobile (TM) customer service agents and they all tell me the same thing. TM offers its customers, for example the "SmartPlan 100" which includes mainly, talk time of 100 minutes, a 150MB bundle of "all network" data and 5GB - only ...
I am writing this complaint for the second time now. I have been waiting for Telkom to deliver my device for more than a moth now. They keep on making promises they cant keep. at first I requested them to deliver at my home address because I was on leave from the 24 Dec to 06 Jan, but the never ...
I ported over to 8ta last year and received my new phone 2 October 2013. I received a Samsung s4 mini. I was on holiday and when I came back something was wrong with my phone. The battery doesn't charge and the phone won't switch on. I took my phone into the store on 31/12/2012, but because of the ...
I have actually had only praise for Telkom Mobile over the last couple of years, actually posting compliments as they are light-years ahead with both price and service. This is until I logged a query with them on the 1st. For some reason, data on my bundle was used, but I have proof that I didn't ...