I called the contact centre to cancel my data contract and was told I have to go into the branch. On the 6th of Jan I went to the Clearwater branch and had to fill out forms after receiving horrible service. I was advised that I will only be billed for this month as my contact expires on the 12th ...
This is not my 2nd complaint regarding the same issue. Case number: 7136374 My previous complaint was awaiting feedback. After 2 weeks and finally getting a technician to come to my apartment to confirm what I had been saying, this got sent to the "technical" team to review. I received 2 ...
I signed on for an 8ta cellphone contract and have been complaining to them for the last 8 months. The problem is that my phone on an hourly basis loses service, regardless of where I am. Service only returns after switching my phone on and off several times. My phone has been checked by an 8ta ...
I took out a new contract with Telkom Mobile in the beginning of January because it seemed so good on paper. I now have serious regrets about it because in the 2 weeks that I have had the contract, they have not been able to port my old number to the new contract. To make matters worse, the service ...
Please refer to my previous report! One of your consultants called me and we completed the contract application process. He left a voicemail on my phone on 17 January, but I have no idea what he said. When I called your call centre they couldn't pick up my ID number and no one can direct me to any ...
Since 2011 I have very bad signal in the Hartbeespoort area I must clime in my house roof to make a call. I call a few time the call centre at 084180 and they just promises me they look into the matter! I am sick and tied for waiting, Telkom mobile please stop advertise on tvs and Radios. And ...