In 2012 I took out a Internet 5 Promo contract with 8ta, then in October 2013 I noticed the SmartInternet Saver 15GB Promo and phoned the customer care to ask about upgrading. I was told that I can't do an upwards migration due to the fact that the current contract was a promotional deal. According ...
The cherry on the top is I am told my cancellation process was "just stopped' for no reason whatsoever. I must now send them my copy of the cancellation contract because they've lost mine. It's beyond frustrating dealing with the call centre - they can't even speak to the department dealing ...
I recently purchased a Samsung S4 on contract from TM and a few months down the line its battery started swelling. I took it to a Telkom mobile store because the device was still under warranty expecting them to replace my battery. Instead of replacing my battery they sent my device in for repairs. ...
Hi - I've raised this I think around 3 or 4 times previously with Themba Sambo - his reply was: "Please be advised that account was under your name however it has been cancelled now. Kind regards - Telkom Mobile Billing" My account number is 333372839. I have closed this account in ...
8ta is currently billing me for a product that I returned with the seven days grace period. Despite numerous requests to have the service cancelled, through the sandton branch or customer care 8ta refuses to process my request. In essence I want to sue the company for this nonsense ...
I took out a contract with Telkom mobile via a company called Selldirect which does direct marketing, details as follows: Order Date 22/08/13 Dispatched to Warehouse 23/08/13 On Delivered 26/08/13 Delivered 26/08/13 I emailed and called the sales agent (Pierre Christian, Selldirect Marketing (Pty) ...