I applied for a new contract with Telkom Mobile on 22 November 2013. I informed the sales person that as a condition I wanted to port my number from MTN to Telkom Mobile as I did not want a new cell phone number. He told me that the porting will only be done on Monday 25/11/2013. I received the ...
I received my monthly statement and saw my next debit order was just over R19000.00. I nearly had a stroke. I called the consultant I normally deal with (Siraaj Mallick), In no time my query was sorted out after alot of drama. Thanks to Siraaj Mallick and the team at Telkom Mobile branch in ...
On the 26 November 8ta nudebt debited R1550 from my account and the payment was only due on the 30th and the due amount was only R1365 . Now they want to suspend my account because the R1550 is not yet reflecting on the system... Nobody at the call centre can give me answer I am overpaid on my ...
Unfortunately I can not remember the consultant that answered the phone, but boy what she incompetent!!! I explain my predicament several time to her, but she could just not understand! Apparently I have to do 8.ta's work for them! I have to spend money in order to get a proof of payment (the money ...
After 2 months, multiple escalations, emails to "back-office", various complaints and an empty hello-peter promise, I still have not received any results or even a call-back from Telkom Mobile. I filed a cancellation request 2 months ago because I did not have any reception. The request ...
Sunday I decided to get myself a galaxy Note 3 and Eita had the best deal. I submitted every thing and was advised that the application will be sent through for approval as I can only take it on contract. The service was great to a point were I was advised that I will receive a call within 24 ...