On Friday i was notified that the iPhone 5s had just been released from Vodacom, I had been delaying my upgrade for this release & had gone through the whole pre registration process prior to Friday. After doing the online application for the upgrade to the iPhone 5s i was shortly afterwards ...
My Vodacom contract line was upgraded without my consent on 10 December 2013. I only discovered this on 1 January 2014 during a call to cancel the contract. A service request was created for which I have the reference number, but to date no one has contacted me to follow up. Every call I've made ...
Today I called Vodacom Customer Care with regards to an incident I logged last week for which I still have no feedback. After being connected & disconnected so many times I was ready to scream at the next person who took my call. Thanx to Moses Hlathi I didn't have to scream, as he's the most ...
Call limit of R100 set on my contract. This has been exceeded every month, and in Oct allowed to exceed R1900 and November R1100. What is the point of requesting a limit when it is not enforced? To allow the service provider to make the money anyway, that's why. Calling the call centre is of now ...
This morning I logged into my Vodacom account only to find an additional phone line attached to my data contract account. According to me this is practice by vodacom. All I got from their call centre agent upon querying this is that they can't give me the details of when & how this new ...
I reported bad service from Vodacom at 15:57 on Tue 3 Sep on the hellopeter site and Vodacom responded by saying that someone will contact me. Some weeks later, I get 500mb of free data for my inconvenience and am told that my account will be credited, a million apologies, etc. I waited and am ...