Moenier De Vries from Vodacom Direct come to work on a Saturday to resolve my complaint. He is very professional on the phone and is solutions focused. After numerous complains and being sent from pillar-to-post my complaint landed at his desk and he called me and we were able to resolve the ...
After trying to get this previous issue resolved... https:///vodacom/complaints/5-months-waiting-for-service-migration-1078180 I have just received an SMS stating that my services will finally migrate but that I will now be charged R2023.50 for that migration!!! !!! I think somes it up best. I ...
On the 18th April 2013, and lady from the Vodacom Direct call me (at around 12h15 - 12h35) to migrate me from a Top-up 135 to a Top-up 200s. She explained to me that this is a higher package with per second billing. I continuously asked if my BIS will not be impacted and she re-assured me that the ...
I'm addressing this for the Service Suppliers attention since Vodacom Direct don't seem respond to these complaints. I upgraded my phone in December from a Blackberry package to a Smart light package (with a Sumsung SIII). Part of the upgrade was receiving 100 monthly sms's so I cancelled the 200 ...
I contacted Vodacom Direct and subscribed to a new cellular contract, I was informed that this high priced package included BIS by the call centre agent known as "KG". Upon receiving the device i noticed that it had a defect and the back cover could not close, I contacted the call centre ...
I took out a My GIG 2 2 data bundle out over the phone in July 2012. I have religiously paid R 149 a month as per the contract. In December the contract suddenly became an open contract and my usage was now more than R1, 000! I queried this with Vodacom and they have not given any valid reason for ...