This is my second complaint about virgin mobile. After my first complaint I immediately received an email informing me that for some reason my upgrade was sent back to the warehouse. I was kindly asked by the gentleman, Ezekiel, to upgrade again via telephone. And so I did late November. Again my ...
I tried to do an upgrade on my current contract. The phone was not delivered and when I phoned to follow up the phone was not even released. I then told the agent that they can cancel the phone and don't even need to upgrade as its not even been done. A week after that I received a call saying that ...
After more than 3 yrs of problems with Virgin Mobile this is the last straw! I changed bank details in Nov '13 by dialling 123. I received no d/o confirmations for VMobile since then, & phoned 129 today to query. Nobody could tell me the status of my account. I contacted my bank, established ...
I cannot get solid reception from virgin mobile for years now. i have asked call centre numdrous times for help but there is nothing. i want my money back for this whole month and for this contract to be terminated. endless problems with this network. the people at the call centre cannot help u. ...
I need to cancel my contract as I am in my 23rd month, I tried to phone 0n 0741000123 but can not get through, I logged a call on their website and no one responded yet. What else do I need to do to cet in contact with Virgin Mobile? ...
I went to do a sim swop to a micro sim which was done. I then asked what would be the best to get for my blackberry. I was told to get the bring your own R29.00top up. Then I can buy extra airtime for the blackberry plan. I asked how much it was going to cost and was told that it would be an extra ...