I registered for ucount on the 8th August 2013 and up to today 10th of December 2013 i have not yet received the ucount card and yet every month i am paying R20 for the service. I have made several phone calls to the call centre and on each time i am asked to confirm my address and each time a ...
I have lodged many complains because I am on level 2 and have all qualifying products to be on level 3. After a call on the 5th of November I spoke to a Monica that promised me that it is send to IT and that the problem will be fixed before 30 November. Still nothing has happened, and this was not ...
2 months after requesting that my details be changed. It's still not done. This is so stupid because to call on a weekly basis requesting the same thing over and over and nothing happens says a lot about customer service. Someone called me last Thursday to confirm my details promising it will be ...
I registered for ucount on the 8th August 2013 and up to today 3rd of December 2013 i have not yet received the ucount card and yet every month i am paying R20 for the service. I have made several phone calls to the call centre and on each time i am asked to confirm my address and each time a ...
I joined the programme in June. On the 5th August I sent an email to follow up as I had not yet received my rewards card. Maleeka Salie responded to say the postal address was incorrect and a new one would be sent out. I am not sure how this could be as in March my details were updated at a branch. ...
In my discussion with the staff of Ucount I was told in no uncertain terms that 1. Ucount mall is a bank, I thought that it was a shopping site, it sure looks like one. 2. That deliveries take a minimum of 10 days, in our day and age, seriously? 3. That if I wanted to change banks it was my choice, ...