I logged a call on 11 Nov 2013 that my UCOUNT reward card has not been received. I was assured that the address was changed to work address and that I should receive my card within 2 weeks. Reference numbers 4122946 and 4122993. Called again on 23 Jan 2014 and spoke to Natasha who advised that the ...
Since joining the STD Bank Ucount rewards program around September 2013 I still haven't received the rewards card. I called the Call Centre more than 3 times and gave them my delivery address and they still failed to deliver the card. How do they expect me redeem my points at participating ...
I decided to redeem my points and was looking at the items I could get for my appoints. I found something, put it in "my trolley, confirmed and then got stuck at the delivering address. After trying several times I contacted the Ucount call centre and was told that the reason why I could not ...
I am trying to get my UCount tier setting according to the internet offered settings. I have been trying since July 2013 to get the settings correct, but with no success. I have spoken/dealt with to the following five people at UCount Vusi, Rowan, Sandiswa, Nutasha and Jude at various intervals, ...
I have been very exited to become part of the UCOUNT system, but after 5 days of constnat struggle to pay for a simple additional payment for delivery of my daughters birthday present I really believ you should CAN the whole advertising campaign and stick to banking. I would like someone to help me ...
My credit card purchases are not being added to the points system every month. Complained with the call centre on the 6th of January 2014 (Ref number 4265346) since then have made numerous follow ups but still no resolution at all. I even sent email to enquiries [UCount Rewards tracker #2215966] I ...