So today my 1GB data contract ran out, 10 days into the month. I didn't think it was possible, so I contacted a support person via the website online chat. They assured me I had used all the data, so I requested a copy of my usage to see. This request was logged and I was told I would be contacted. ...
I am very unhappy with the support from Steven. He thinks it is a job if you are going to report him to management I think the management from Vodacom think they are not persons as you are not allow talking to them. I think Vodacom must come back to the ground and remember that the customer made ...
On two separate occasions I had issues transacting on the easypay website. I was very impressed with (a) the prompt and professional response I received after my query was logged on the website (b) the speedy resolution to the problem and (c) the follow telephone calls I received. In both cases, ...
Well I have two contracts with Vodacom currently. I decided to cancel the one that expired 11 August 2013. Called them up in June 2013 informing them of this, and that the same day the package expired I no longer needed it. They confirmed and asked that I mail a written letter signed to cancel. I ...
I have had problems with my 3G modem for a while and phoned Vodacom support for assistance. Ralph answered and from the word go, I was amazed by his professionalism and efficiency. He knew exactly what to do. He spent a long time listening to me explaining the issue and worked very patiently with ...
"I am obviously not going to able to get through to you, please redirect all further correspondence to [Email Removed] my manager will deal with you from here onwards." That is the answer i get from your ticket department. They treat us customers like. I am fed up with bad responses and ...