I received my latest invoice (dated 11/2/13) and I see a charge item for BIS - R51.75, which I do not have, I have a Nokia Lumia 920, recently upgraded in January 2013. Prior to this phone I had upgraded to a Blackberry and after a month or two I had given it away, because I was not happy with it ...
I'm on the top up 100 - I have been noticing that my airtime is getting less and less. which was funny as i do not make any calls and only receive calls. I have been a subscriber for over 15 years with MTN. But i think i will be closing my contract with them in the end of august and move on as they ...
During November 2012, I cancelled the BIS service and added a data bundle. During the conversation with the consultant who assisted, i suggested that a 500mb bundle would probably be sufficient but the consultant advised that MTN are running a special and would give me a 1GB data bundle at the ...
I have never had any problems with Vodacom up to now. And unfortunately it only takes 1 bad experience to change my brand loyalty. Up to December I qualified for free BIS. I had to activate BES for work purposes in December and January. I deactivated BES during the 1st week of January, activating ...
On 1 Feb I migrated from 1 contract type to another. The new contract type does not automatically include a Data bundle. I logged onto [URL Removed] and activated a data bundle on 1 Feb. I contacted the CC to confirm how long it would take, they said 24 hours. On 2 Feb, 26 hours later, I contacted ...
I have never had such bad service, and dealt with such arrogance as what has just happened to me! I queried an invoice, to be given inane answers, was transferred from cancellations to legal back to cancellations to customer services, with no resolution. Disgusting! MTN you do not deserve ot have ...