After numerous calls and repeating my story to a few members of staff I eventually had a very efficient Sipho on the line. The call cut out after 10 minutes and while wondering what now and where to start all over again Sipho kindly called me back. I was astounded and very grateful for her ...
I have been in contact with Neotel, it's representatives, call centres, services agents etc etc etc. I have been billed for years now with 2 phone numbers!! I also I had a 3rd number added to my name of which I have no idea how it was authorised!! Despite many many calls and requests, I still keep ...
I purchased an ebook on the 8th October. I was unable to download it, and despite several emails between yourselves and I, you weren't able to assist. Then the communication went cold, and I've yet to hear back. This is now 6 weeks ago. I then logged another complaint earlier this week which was ...
I have had the absolute pleasure dealing with both your call centre consultants, emergency assist and a claims advisor Sibusiso Ndlovu. They are an absolute pleasure to deal with. professional, informative and overall an absolute credit to your organization. Their helpful attitude and knowledge of ...
I recently purchased an Acer Aspire S7 UltraBook laptop from Hong Kong. I called the Acer support center here in SA on 0861 653 653 went through the options and was put through the technical department. I cannot believe that the individuals working for Acer are so unprofessional. My problem is that ...
Hi - I took out an 8ta/Telkom Mobile contract in July 2013 and the sales person ensured me that the wi-fi reception in Sunninghill is very good and that I should have no problems. Boy-oh-boy was she wrong! Not only is the signal extremely poor but when there is signal available (usually only 1 bar) ...