I was enjoying excellent service as a Platinum account holder. I had the services of a premier banker, and was enjoying paying no banking fees, as I was keeping a minimum balance or R 9, 000 and more in my account. Out of the blue, I was offered an 'upgrade ' to Private client status. I asked for ...
I was incorrectly charged while accessing the Slow Lounge and to date after over a month of trying to contact Zandile at the Private Suite, with no response, FNB still hasn't reversed the Slow Lounge entry fees. For Privates Clients the service is PATHETIC as this isn't the first time I been having ...
I didn't really want to do this here but I have no choice. your products are excellent and your website is excellent. But your Private Clients customers service is SHOCKING. I have tried calling the call center, and all the person on the other end does (they seem to be a glorified IVR) is put me ...
I have recently experienced terrible service from FNB private clients. This is supposed to be an exclusive and personal service that offers to assist in making day to day banking hassle free... In reality it has offered me no additional service at all. I have been trying for the past 4 weeks to get ...
After receiving my FNB Private Clients Cheque Account statement - I was horrified to discover the numerous charges for "perks". I travel a lot and have been charged on each and every occasion for use of the SLOW lounge. When I signed up, this was offered as a perk. The Private Banking ...
I was given the option to upgrade my Platinum Cheque account to a Private Clients account which I accepted. Then the message said someone will contact me, which has not happened. I see on my online banking a card has already been issued. Now that I have become a Private Client I see all the ...