After complaining about the service I received from FNB's callcentre, I was contacted by two of their premier bankers Gladys & Semakaleng who both assured me that they are working on my query and have prioritised my order for a smart device. It has been over a week of stories from FNB about why ...
I have been assigned Steyn as my banker since November 2012. I interact with him about 4 times a months and I am delighted to say every single interaction is such a pleasure. It leaves such a warm and fuzzy feeling. I have never met him in person, but the efficiency is superb. He gives feedback ...
I made a temporary loan on the 14th Feb. The terms and conditions specified that when money is paid into my account the temporary loan amount will be automatically deducted from my account. Yesterday a cheque was paid into my account, today they took the money off for the loan. The problem is their ...
I contacted the Suite about the debit for the SLOW lounge on friday 8 Feb 2013. The response was quick, however futher investigation is required to which I am supposed to have received feedback withn 24 hours. It is now 48 business hours and no response in sight from FNB Premier Suite. ...
My FNB Premier Banker resigned, and I was not notified of this until after he had left. This was around the 20th of December when I was told that he had left, and I was left without a banker. It is now more than a month later, and I have yet to be assigned to a new banker. I have queries which I ...
I paid my credit card bill twice in December, once for the usual debit and once for January. Now in January i get debited again and my account is in negative figures! i was meant to pay approx R3000 for dec and january but have ended up paying over R5000 and STILL they debit me. i called them to ...