I recently had the opportunity of visiting the slow lounge suites at King Shaka and Cape Town International. Before entering the slow lounge, I read the pamphlet supplied by FNB and requested the reception lady to confirm a few things i did not understand so that I do not have to pay the R250 fee ...
I signed up with FNB in March & Immediately applied for their famous smartphone deal for their new clients. After jumping through hoops for 2 months to have my application processed, i call them to confirm when i will be receiving my smartphone. On the 23 April they told me only once my salary ...
I am a platinum account holder. I ordered a Ipad online. They called me on Monday night to say it had been declined due to the fact that they did not see a salary in April. Well shoot me down for paying myself 2 days early in March... I explained this to them .. they then said 'ok someone will call ...
I submitted a request for Assistance on FNB's Online Banking for Information on my Account that I required. I got a response via SMS that I will be contacted within One Business Day. Well. This Request was Made on the 13th and I am still waiting... ...
So this is my second complaint, because the first one (ref. 276716) has been ignored. I logged a complaint on the 23rd, received no feedback for a few days, so I sent feedback on this site. That prompted a call from FNB, to let me know the Premier Suite will contact me with a resolution. Still ...
Dear SirMadam I'd like to compliment one of your employees, Angelique Jordan, for the excellent service she provided me last week. Angelique helped me to sort out my cell phone order (BB Z10) and delivery after I have placed a wrong order (IPad Mini). I have always been pleased with the service I ...