Firstly, it is my understanding that the Consumer Protection Act specifically states that no person may be forced to pay for a service (or held to a contract, relating to a service) if that service CANNOT be delivered. I stayed in an area where there were no Telkom lines. So I got 2 x 8Ta Internet ...
After speaking to virgin numerous times, i finally called again hoping that my accounts would be in order. little did i know that i will hold for over 20 minutes with a consultant who knew nothing. after hanging as i was put on hold for 90% of the time, no one bothered to call or email to follow ...
I opened a new cheque account in December 2012. I submitted my documents for FICA. On Tuesday 29 January 2013, i tried to do an EFT via internet banking, from my cheque account to a beneficiary. I got an error message "Not identified and verified". When i logged off, there was a message ...
I am a contract customer and usually buy data bundles. As soon as the data bundles are depleted, and I used to receive a notification from Vodacom via sms, I would purchase another data bundle to keep my account charges low. In December, my bill was exorbitantly high, as it is in January as well. I ...
In December, I upgraded my Student Achiever Account to an Elite account - along with my debit order. I have a RCP loan with the bank and in January, the debit went off on the Student Achiever account instead of the Elite account. A day later, the amount was reversed back to my account - without any ...
I would love for Cell C to please explain how they can justify unused data from pay as you go data bundles expiring. The whole point in being a "Pay As You Go" customer is that you load airtime as and when needed. How then can bundles purchased expire after 30 days? Airtime does not ...