I took a trip down to Durban two weeks ago and another last year. I rented a vehicle from Europcar. Ever since then and despite numerous telephone calls and emails I have to date not received an invoice for any of the rentals. They are quick to take your money but you have to harass them to get ...
I booked a 4pm flight on British Airways for 1 April 2013. There were 6 ppl booked on our reference number. On arriving at the airport at 3pm on the 1st we got to the counter to be told that the flight was delayed until 6.30pm! The lady mentioned that the delay was a carry over from the night ...
The lady at check in was not able to accommodate me on seating. As we all know seats are open for a reason. I was injured over the weekend and needed a seat in the front where my legs could have room. This was entirely dismissed and the lady was rude, she also insisted that we run to SAA to get ...
I travel to Durban at least once a week and I always have a car booked through Avis. The staff at the King Shaka International branch, whether they are dispatching cars are receiving cars at the returns, are always friendly, professional and very helpful. Many of the staff members know me by now ...
Returning the car before opening hours, the receiver told me the grass collected under the pedals would require an external valet. I complained to him that it was unnecessary, a vacuum cleaner would suffice. I wrote same on the return form, hoping common sense would prevail. Nope, there it was, ...
I returned from vacation, landed in Durban and went to the Newscafe for lunch. I ordered chicken strips with barbeque sauce. Firstly, the meal came without any of the famed sauce and when I asked the waitress after trying to get her attention of over 5 minutes she did not come back until another 15 ...