I used to be a dependant on my father's Discovery medical aid. In Oct-12 I applied to become an independent member. The financial planner allocated to me by Discovery to me to get me on a specific plan - I have subsequently found out that I can't downgrade from this plan. In Nov-12 I asked a ...
I would like to compliment Nhlanhla Masungwini for going the extra mile to help me with my query. He was attentive in listening to my problem and phoned me back with the solution and stayed on the line while I forwarded the necessary information. This was MILES better than the treatment I got from ...
I received a message from my service provider MTN informing me that my service has been suspended upon futher investigation, I was informed by the call centre agent from MTN that a company called Smart Call Technologies has been deducting over R1000.00 from my account for subscription services - ...
I recieved a call from a call centre agent saying that she calling on behalf of Edgars Legal Team and the manner the lady spoke to was plain down rude and unprofessional Hence previous calls about my account that is now in arrears ive made numerous arrangements with the agents which they of course ...
In July I was 1 month away from a upgrade on asking if I could pay the difference on a month & upgrade early I was told no as I did not spend enough on my account every month. So I took out a new contract & phoned to cancel the current contract which I was told if I did not upgrade I had to ...
To Whom it may concern After recently selling my vehicle I was required to cancel my account with Altech Netstar since the new owner did not want to take over the account. I have been making calls almost every day and I can never ever get through to customer service - It is actually non-existent. ...