I would like to compliment Nhlanhla Masungwini for going the extra mile to help me with my query. He was attentive in listening to my problem and phoned me back with the solution and stayed on the line while I forwarded the necessary information. This was MILES better than the treatment I got from the previous person that I dealt with [ from the same department] who was only interested in throwing the "rule book" at me. WELL DONE and keep it up.
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