I have lodged a case for a sim swap on 28th of March 2013 at 07:30. I understand that they don't work on public holidays. I was told it would take between 24 - 36 hrs for them to phone me. Tuesday (2 April) I phoned again, but nothing. I phoned them on Thursday (4 April) and was told that they will ...
It is very unfortunate that this has now had to lead to a complaint on Hellopeter. I am very unhappy with Bestmed at the moment. I have been waiting 3 weeks now to get a claim paid back to me, and it STILL has not been paid back. I have another claim that was sent off today and I wonder if that ...
After doing a sim swap and finally receiving signal, a recorded announcement tells me that my cellular service is being suspended. The lady from customer service cannot give me any reason why nor is there anybody available to shed some light. I am told that the matter can only be resolved in 24 ...
On the 19/03 I called the MTN helpline to request that my phone be blacklisted as it had been. As this was previously a company phone, i was informed the company needed to complete some documents and was sent these documents to complete. These completed documents were then email to the mtn business ...
I am due for an upgrade with Cell C and will seriously reconsider continuing my contract. It it impossible to get proper, efficient service at the customer call centre 084140 and 084145. It took me 20 min to actually get to speak to a consultant. The only thing they could do was verifying a few ...
After countless visits to the Vodacare branches in Durban and Pietermaritzburg and being assured that my account would be switched from my previous TopUp135 Contract to the new upgraded Smart Standard contract. Many phone calls have been I upgraded in October last year (2012) and up until now I ...