I'm disappointed in the way Flatta Mokhine is handling my query and I'm just wondering why I'm assisted by a customer care consultant and not a team leader or supervisor or does the company not take complaints serious. Does it think we complaining because we have nothing to do? ...
Firstly, my Mother was in ICU in February and was charged for medication during her stay, which is not covered by medical aid, I was told as it was requested from the Pharmacy, she had to pay??? She is a pensioner and struggles even to pay medical Aid, so when in hospital, she should be covered. I ...
Up to now I have had very good service from MTN but recently I am having EXTREMELY poor service from the call centre!! I have been trying to contact the call centre to find out my billing info and the amount owing but I have been on hold for more than 45 minutes!! All I want is the amount so I can ...
I would love to thank Tebogo Mabula for the exceptional service I received. For the first time when I dial 173 I got to a consultant that values his job and passionate about service. I was so fed up with the services from MTN but the way Tebogo walk me through to resolve my issue was way ...
I've been with fnb for more than 15yrs & never have gotten such service. I paid off my personal loan 3/07/2013 & a debit order went off on the same day. Called customer service to request for a reversal of the debit order & instead was sent from pillar to post (at my expense) & was ...
After numerous months and many calls regarding bad signal and data coverage in my house as I battle to log onto the internet and making and receiving calls, I'm still waiting for a response from Vodacom. On the 9/07 my patience ran out and called customer care I was assured on the 9/07 at 14h00 ...