I have been trying to get banking details to make a payment to Vodacom since Monday, 4 November 2013. I have had the most painful and frustrating experience with customer services. Do these people not know anything about service delivery. I am so annoyed with the level of incompetence. Firstly, ...
I called the Bankmed contact centre on 0800 226 5633 on the 5th of November 2013 at 8h48. After entering my details on the IVR I was routed to a lady by the name of Nazira. She informed me that the contact centre is experiencing high call volumes and I am at the message centre. She wanted to take ...
My medical aid was terminated end Sept 2013 via my company due to my resignation. I requested in the last week of Oct 2013 for my medical aid to be migrated onto my personal capacity from 01 Nov 2103 and onto a different plan. I was later informed that this could not be done as I had to be a member ...
On the 29th of October I called Outsurance who are dealing with a claim I have at the moment. The reason for my call was because I wanted to find out whether my rental car that I have at the moment could be extended due to parts not being delivered within 30 days. The manager was the rudest person ...
Today i received a message saying that my account is in arrears and that my account will be suspended. I have had a debit order for years now. According to the sms if i don't pay the money into their account my service will be suspended. I tried calling the contact centre TWICE and both times i ...
Thank you to Gugu who handled my very demanding call and followed through on her promises to resolve my problem that no one in SARS has managed to do since 2011. ...