I called the Bankmed contact centre on 0800 226 5633 on the 5th of November 2013 at 8h48. After entering my details on the IVR I was routed to a lady by the name of Nazira. She informed me that the contact centre is experiencing high call volumes and I am at the message centre. She wanted to take down my details for someone to call me back between 17h00 and 19h00 in the evening. I needed to confirm a benefit and then make an appointment. If someone calls me back later in the evening I can only make the appointment the next day which will not benefit me. When the deduction goes of every month from my account the funds are available all the time, I do not make arrangements for payment. When you call the contact centre they are never available. It does not make sense being a member and you cannot get hold of them when in need. If the call centre is experiencing high call volumes, Bankmed should re-look at the headcount and schedule staff accordingly in the contact centre. Members should not be impacted due to high call volumes as they pay for a service rendered by bankmed. The message centre did not even apologise for the inconvenience caused.
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