Called your office this morning to advise that I would be travelling overseas on Thursday and to obtain authorisation to use my credit card on my travels. I received the most fantastic service from one person who put me through to all the relevant people to assist with transferring funds, insurance ...
My ordeal started last week Monday when I requested a limit increase through their telephonic "expedited" process. They claim it takes two to three/five working days (depending on who you speak to - they give out different information). Its now been seven days. Firstly I was given an ...
I made a payment to my card account in December and was advised by the staff member at ABSA that the funds would be available within two working days. I have subsequently sent 4 e-mails to the relevant department since the 4th of Jan but have only received an automated response. I telephoned the ...
Ideposited money to my credit card on the 4th. after 2 days the amount did not appear on my acount. on the 9th i reported the matter. i was given a ref number 61081180. i was told to fax a proof of paymnent. i faxed it on the 9th. on the 10th, i phoned to find out if they have recieved the fax. the ...
On the 19th of November 2012, a transaction went of on my credit card that I didn't do. I reported this to Card disputes on the 21st of November. On the form that I filled in, it states that the amount will be credited back into my account temporarily while the matter is being investigated but this ...
I received an SMS stating; "Your Standardbank acc has been handed over to ADRS Legal please phone 0105913101 to avoid LEGAL ACTION Ref:10005535199". I made contact with Standardbank card division who told me I am in the clear. I then spoke to customer service who told me I am in the ...