I upgraded my phone on Monday 3 June 2013 and it required a SIM swop to a micro SIM. Since then the MTN systems were down and the SIM swop could NOT be activated. The branch that did the upgrade attempted continuously to register the swop and even sent emails for the activation without success. I ...
Customer services (sales) promised me that the 24 gig voucher for a dongle was available at partners in Durban but could not say definitely where. I tried several places but they did not have it. They said Neotel had promised them the voucher by the beginning of June. This is very poor ...
Today at 19H23, I had made 3 calls to the Vodacom call centre. I was incorrectly informed on how to obtain my talking points SMS bundle balance. Mistakes can happen, however, on a follow up call I was told I had 50 sms's left. I was then told on checking the system that I had only bought 50 sms's. ...
Good day, I recently asked the get a call back on quote from outsurance. Halfway in the call your quote was already more than what I'm paying now. So I said no thanks. Wasn't I suppose to get R400 from you guys. Not once did they asked me or say anything. Few days later I got another call so I told ...
I have a bad service experience with KFC two months ago and no over got back to me. I called the call centre on Thursday about the complaint I logged. They did not have any record of the complaint and I flipped. The agent put me through to the manager. This very calm and collected voice answered ...
I logged a claim with Discovery insure for my laptop due to accidental damage. The item is specified for R12720. They arranged to have a technician collect the laptop to evaluate it. After 2 weeks I had still not heard anything so I called back. Bianca asked me for the damage report-they were meant ...