I called Mtn to query R214.91 billed twice on my account invoice number E502705095. I was assisted by Phumlele reference number 102327177 who seemed uninterested to help me. He kept me on hold for long without first checking with me whether that is okay with me. He then logged a "call" to ...
On saturday I called the 140 number, and chose the option to speak to a consultant since I wantd to enquire about my account. After listening to the same song for a whole hour I got an option for an agent to call me back. Not once in that whole hour did I get any other option than to stay on the ...
I lost my sim card and wanted to do sim swop, spoke to Ms keabetsoa from the call centre - she could not assist me as a customer, her only response was " sir I understand what you saying" this was like an automated reply and i let her know that she does not understand what im saying and ...
Today i gave Outsurance a call to see if they would be able to shave a bit off my already low premiums. as we all know times are tough and living is getting expensive! I spoke to a very polite and friendly guy named Gavin. i would just like to thank him for his outstanding competence and ...
On 22/07/13 I received an sms informing me that my account is in arrears, after discussing this with the call centre, I am told that I must pay a penalty of R100.00, Why? all I get from the call centre is "Your debit order is for the last working day of the month" Great! that was the same ...
Hi, Case number: 1307170000292044 I posted last Wednesday about no signal in bryanston area. I was contacted by a gentleman in escalations and then asked to fill out a form and send back which I did. This form was then forwarded to technical I believe. After three e-mails and a phone call I still ...