Today I received a call from a very noisy MTN call centre from an agent who stuck to the script like her life depended on it. Telling me upfront that she would escalate any questions that I may have that she could not answer. Well, we got to the end after battling through due to the background ...
I have upgraded my phone on the 1st of January this is from a blackberry. I have paid for BIS since then because the consultant that was helping didn't cancel BIS since I no longer had a blackberry. I have requested credit to be passed for the 3 months that I have been charged for BIS. It took ...
FNB is unable to Adhere to a Quotation given to me on the 19/08/2013. I was given an insurance premium of R649.07 when called by the consultant. Today i tried to make an alteration to the policy which meant including the MP3 Player in the vehicle, this increased the premium by a R120.00. I then ...
On the 13th of August I phoned the Cell C call centre with the aim of moving my current expired contract with Vodacom to Cell c with the intention of porting my number, the lady advised me (email above) that I could have the Samsung Galaxy Mini S4 on a top up contract package for 24 months, where I ...
Called in this morning at MTN dialled the number 808 and spoke to a consultant that does not have the proper tone to work for a call centre. I called in to confirm some information and she responded in a tone that was unacceptable to a point that I told her to change her tone. I hope her quality ...
I have had so many problems with cell c and after giving them another chance i am now fedup. I have taken two samsung s4 minis on R289.00 straight up top up and one galaxy tab R329 on the same contract. Firstly one galaxy s4 and the tablet is on an open line contract wich i never asked for. The ...