Shocking service indeed. I have been a client of vodacom since my scholastic days, until I became the working class yrs 10yrs . i have Never defaulted once. Last month I phoned the call centre to change my debit order date from the1st to the7th. I am on record on this. Came the 7th I phoned in and ...
Onwaba was not focused to my query, she made me repeat questions over and over again what made things worse she couldn't even pronounce my name. If on earth you cant pronounce one name and there's three of them why don't you pick the simplest? I got so irritated and asked her to put me through to ...
Last week Wednesday my TV started smoking. I called King Price to see if that would be covered under my policy. They eventually called back to state that they will collect the TV to and would come on Thursday. No one came. I then called on Friday and was advised that they were having a Sping Day ...
About two months ago my geyser burst. An assessor came out quickly.. At about 3pm the next day I called again to see what was happening and there them seemed to be a problem as the insurer said the geyser was under warranty. When I asked why I was not contacted and I would be without hot water for ...
I called the call centre on Tuesday to get a quote to add Credit Protection to my car Insurance. I spoke to a consultant, Tarryn who assured me she will call me back during the course of the day. She never called! I am a new client and this lack of integrity and service has left a bitter taste in ...
I called the centre to get my policy re-valued as it had been increased and I had also bought a new vehicle. Mandla went out of his way to explain why the increase, why one would need to review their policy, why it doesn't make sense to increase/ retain values for certain items. We managed to ...